Frequently asked questions

• How do I know which products are eligible for rebates?
• How do I reset my Efficiency Works Store profile password?
• How do I stop getting emails, guides and alerts?
• What is the Enervee® Score?
• What sort of emails or alerts will I receive if I register?
• Who is Enervee and what is our role in the Marketplace?

• Utility validation errors
• Who are eligible customers for rebates on the Efficiency Works Store?

• Can I cancel my order?
• How are my products shipped?
• How can I know if the thermostat I want to purchase is compatible with my heating and cooling system?
• How do I view my order?
• Is my payment information safe?
• Still cannot find the answer you’re looking for?
• What are your return policies?

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