Orders

• Can I cancel my order?

  First, please contact customer support at efficiencyworksstore@care.enervee.com or via phone 888-609-1013 for an update on the order status. * Please note: Orders can only be canceled within 24 hours after its placed and items have not shipped. If items have shipped then please follow our return...

• How are my products shipped?

  For thermostats, products are shipped via FedEx or USPS. The box will be marked with a label shipped from Lightbulbs.com. If you have not received your order, please refer to the tracking information that was provided and contact the shipper (FedEx or USPS). For partial shipments, missing items...

• How can I know if the thermostat I want to purchase is compatible with my heating and cooling system?

  Please use the following compatibility checkers prior to making your thermostat purchase. Click on the link for the brand of thermostat you are looking to purchase to view compatibility with your system. Open box returns will not be accepted due to system compatibility issues. Google Nest: https...

• How do I view my order?

  You can view your order in one of two ways: ● Refer to your order confirmation email If you did not receive an email check your spam folder. ● Log on to your Efficiency Works Store profile and select ‘My Orders’ in the left-hand column.

• Is my payment information safe?

  Every possible precaution to protect your payment information is taken. All payments are processed using enterprise-level encryption, safety protocols and are PCI DSS compliant.

• Still cannot find the answer you’re looking for?

  We’ve tried our very best, but if we’ve still not managed to solve your query in the sections above, then please drop us a line and we’ll get back to you. You can reach us here: Email:  efficiencyworksstore@care.enervee.com Phone: 888-609-1013 You may contact us 9:00 AM to 5:00 PM Mountain Stan...

• What are your return policies?

  Returns related receiving damaged-in-shipment or incorrect product(s): You must notify us within 5 business days of the delivery date of the order.  If you would like a replacement  item you will need to place a new order. You will need to provide a picture of the item and the damaged item(s) wi...

• What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)

  If you haven’t received your order, please check the tracking information provided and contact the shipper (FedEx or USPS) if there were delivery issues. Then, please contact Customer Service at 888-609-1013 or via email at efficiencyworksstore@care.enervee.com.

• What payment methods can I use?

  All major credit cards and debit cards, including Visa, Mastercard, and American Express are accepted at the time of purchase.

• Who do I contact for assistance with my order and/or return I initiated?

  For assistance with orders and returns, please send an email to efficiencyworksstore@care.enervee.com or contact us via phone 888-609-1013.

• Who do I contact to replace defective or damaged items?

  Returns related to defective thermostats Please contact customer support at 888-609-1013 or via email at efficiencyworksstore@care.enervee.com. Once the item is received after proof of defect from the manufacturer then we will issue a refund. Returns not related to warehouse errors, defective i...

• Why are only some products available for purchase directly through the Efficiency Works Store (“Add to Cart” available)?

  The Efficiency Works Store allows you to compare thousands of appliances and products by price and Enervee Score (energy efficiency). Many of the products without an “Add to Cart” button can be purchased from the retailers listed on the product page. However, there are specific products, such as ...

• Why must my billing and shipping address match?

  We require the shipping address, which must match to a verified utility service address, to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data. Exceptions can be granted on a case-by case basis. Please...