Returns related to defective thermostats
Please contact customer support at 888-609-1013 or via email at efficiencyworksstore@care.enervee.com.
- Once the item is received after proof of defect from the manufacturer then we will issue a refund.
Returns not related to warehouse errors, defective items, or damaged-in-shipment products
Please contact customer support at 888-609-1013 or via email at efficiencyworksstore@care.enervee.com.
- Once the item is received, we will examine and then we will issue a refund.
- Please note: If you would like a replacement product, you must place a new order.
Returns related to warehouse errors or damaged-in-shipment products
You must notify us within 5 business days of the delivery date of the order and the item(s) will be refunded.
Please contact customer support at 888-609-1013 or via email at efficiencyworksstore@care.enervee.com.